Refund policy

 

We want you to love your Genevive Jewelry purchase. If for any reason you're not completely satisfied, we're here to help.

 

Customer Service

For the fastest response, contact us during our customer service hours:

Monday – Thursday: 10:00 AM – 4:00 PM EST
Friday: 9:00 AM – 12:30 PM EST

Email: hello@genevivejewelry.com

We aim to respond to all inquiries as quickly as possible during business hours.

 

30-Day Returns & Exchanges

We gladly accept returns and exchanges within 30 days of delivery.

To qualify for a return or exchange, items must be:

  • Unused and in their original condition

  • Returned in the original packaging

  • Accompanied by proof of purchase

Last Pair items are final sale and cannot be returned or exchanged.

International Orders: At this time, we are unable to offer returns or exchanges on international orders.

 

Return Instructions

Before returning an item, please contact us at hello@genevivejewelry.com.

Returns will not be accepted if:

  • The item has been used, damaged, altered, or is missing parts.

  • The return is requested more than 30 days after delivery


Refunds

Once your return is received and inspected, we will notify you by email regarding the approval status of your refund.

Approved refunds will be issued to the original method of payment. Depending on your financial institution, it may take several business days for the refund to appear on your account.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email hello@genevivejewelry.com with your order number and a photo of the damaged item.

If your order arrives damaged, please contact us immediately upon receipt. Claims for items that arrived damaged must be reported promptly. Items reported as damaged later in the return period may not be eligible for replacement or exchange.

 

Gifts

Items purchased as gifts may be returned in accordance with our return policy; however, all refunds will be issued to the original purchaser and original method of payment.

 

Return Shipping

Customers are responsible for return shipping costs, shipping charges are non-refundable.

Exchange delivery times may vary depending on your location.