contact & frequently asked questions

To contact us you can reach us by email,

Customer hours: Monday–Friday 9am–4.30pm EST

The infomation provided below only applies to orders placed on

If you have purchased Genevive items through a third party vendor, please contact their customer support.


What is your shipping policy?

All orders are processed and shipped within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that shipping times are approximate and that the times quoted above refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours, some orders may take additional time.

What is the return policy? 

For all information regarding returns and exchanges, please visit our returns page.

How much is shipping?

We offer $5.95 flat rate domestic shipping.

Do you ship internationally?

At this time, we only offer shipping to the United States and Canada.

Do you ship to P.O. boxes?

We offer shipping to P.O. boxes through USPS using ShipStation. 


When will my order arrive?

Domestic orders arrive within 4-7 days of shipping, excluding weekends and holidays. You should receive a shipping confirmation with a tracking code in your email after you make your purchase.

What should I do if I haven't received my order?

Please reach out to our customer service at so we may help you.

I want to cancel my order. Is it possible?

Unfortunately due to our fast shipping times, we are unable to cancel orders after 3 PM on the same day.

Still need Help? Contact us