To contact us you can reach us by email, customerservice@genevivejewelry.com
Customer hours: Monday–Friday 9am–4.30pm EST
The infomation provided below only applies to orders placed on genevivejewelry.com.
If you have purchased Genevive items through a third party vendor, please contact their customer support.
All orders are processed and shipped within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that shipping times are approximate and that the times quoted above refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours, some orders may take additional time.
For all information regarding returns and exchanges, please visit our returns page.
We offer $5.95 flat rate domestic shipping.
At this time, we only offer shipping to the United States and Canada.
We offer shipping to P.O. boxes through USPS using ShipStation.
Domestic orders arrive within 4-7 days of shipping, excluding weekends and holidays. You should receive a shipping confirmation with a tracking code in your email after you make your purchase.
Please reach out to our customer service at customerservice@genevivejewelry.com so we may help you.
Unfortunately due to our fast shipping times, we are unable to cancel orders after 3 PM on the same day.
