We only accept returns for United States orders from genevivejewelry.com

We cannot process returns or issue refunds on behalf of any third party seller.

No returns accepted for international orders. All international sales are final.


Return Policy

  1. Contact us requesting a return within 30 days of purchase.
  2. Items marked as final sale are not eligible for returns, exchanges or credit. If sent back, these items will not be refunded or returned back to the customer.
  3. Items eligible for return must be with tags and original individual packaging.
  4. All return shipping costs are paid by the customer, unless, the item is defective, or we made a mistake with your shipment. 
  5. We will not take responsibility for items returned to us that are lost, sent to the wrong address, or from a mail carrier that you are unable to track the shipment.
  6. Please email us to help@genevivejewelry.com  to get your return instructions. Please add in the subject your order number or the name of the person the order was placed under.
  7. We do not refund any form of paid shipping. We refund the product cost only.
  8. To proceed with an exchange, make sure your product is within the 30 day return window. Reach out to us at help@genevivejewelry.com Shipping costs for sending the item back to us are paid by the customer.
  9. We cannot issue exchanges for gifts, if you do not have an order number. Refunds will only be issued to the original store purchaser.