If you are unhappy with your order and would like to make a return, please email our customer service at [email] within 15 days of receiving your purchase. 

 

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. 

 

All returns must be shipped back to our warehouse within 30 days.

 

Genevive does not refund for lost or stolen packages, nor are we responsible for items not received due to an incorrect shipping address.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at [support@email.com] with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but we try our best to work towards the best solution.

 

If you have any further questions, please don't hesitate to contact us at [support@email.com].